Whether it is due to certificate changes or temporary connection issues, SEEBURGER always needs a technical contact to ensure smooth operations. The app B2B Directory provides a feature that allows you to maintain your technical contacts such as partners with active agreements also known as "Managed Partners".
Information: If the menu item Legacy Gatewayis available, you have also connected partners to SEEBURGER via an older access point. Please enter a current technical contact for these partners as well. |
Partner contact maintenance is only available and required for the "Managed Partners".
You have two different options to add partner contacts:
manually one by one
via CSV import
Information: This option is useful if you only have a small amount of partner contacts to add. |
Open the SEEBURGER Customer Portal.
Open the app B2B Directory.
Open the menu item B2B Directory > Routing Partners.
Select a routing partner from the list where the column Technical Contact contains Missing.
Click Edit.
Click New.
Enter at least the email address of the partner contact.
Click OK.
Information: This option is useful if you have a larger amount of partner contacts to add. |
Open the SEEBURGER Customer Portal.
Open the app B2B Directory.
Open the menu item B2B Directory > Routing Partners.
Click Export > Contacts to download a CSV file containing all B2B entries and already existing partner contacts.
Check that the CSV file contains an email address for each partner.
Add all missing email addresses.
Click Import Contacts.
If you do not have a CSV file prefilled with B2B entries and partner contacts you can use our CSV template.
Click Upload….
Choose the CSV file including the partner contacts you want to upload.
Click Apply.
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