Until July 1, 2024, everyone – SEEBURGER customers and non-customers – could open support tickets via email at the SEEBURGER Service Desk (servicedesk@seeburger.com). Due to new compliance guidelines, support tickets via email will now only be created if the email address is known by the SEEBURGER Service Desk. If your email address is not recognized, you will receive an automated reply email indicating that no ticket was created.
Your email address is known to the SEEBURGER Service Desk if you have at least one of these accounts:
SEEBURGER Customer Portal
SEEBURGER Service Desk
If you are registered in the SEEBURGER Service Desk, you can open your support tickets directly in the SEEBURGER Service Desk. Simply log in there and open a support ticket with the desired priority. However, when you open support tickets via email, they always have the priority "non-critical".
There may currently be delays in synchronizing the email addresses of our SEEBURGER Customer Portal users with the SEEBURGER Service Desk. We are actively working on a quicker solution. In urgent cases, please feel free to contact us via phone at +49 7252 961443.
Due to these delays, it may take longer for you to view your support tickets in the SEEBURGER Customer Portal. You will find an overview of your support tickets in the app Service Monitor in the menu item Support Tickets.
Note: If you would like to be registered in the SEEBURGER Service Desk yourself, please contact one of your colleagues with a SEEBURGER Service Desk user account. They can request a personal SEEBURGER Service Desk user account for you by opening a support ticket. |
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