If you get the error message that your user account is blocked when you log in to the SEEBURGERCustomer Portal, it may be for the following reasons:
Your user account has been locked by your administrator to resolve a specific issue. Please contact your administrator for more information.
Your user account has been locked due to too many failed login attempts (max. 6 attempts allowed). You will be informed about this via email.
Your user account will be automatically unlocked after 1 hour. In urgent cases, please contact your administrators, they can unlock your user account manually.
You can reset your password during the lockout period. Please note that this will not unlock your user account earlier. Your new password will be valid only after your user account is unlocked.
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