Reports

SLA reports

Checking reports

Information: By default, reports are available to administrators. Users can view reports if they have been assigned the role Report Recipient in the tab Additional Permissions by an administrator.

> Assigning additional permissions to users

Information: You can view reports for the last 24 months.

To check a report, follow these steps:

Open the app Administration.
Open the menu item Reports.
Open a report from the list with a doubleclick.

Note: Reports are displayed only to administrators and users who were assigned the role Report Recipient. See information above.

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Downloading reports

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