An SLA report is a contractually agreed report that is provided to customers by the 10th of each month. It shows the performance of your service for that period. SLA reports are available for the following services: Cloud Integration Managed Services, Cloud Integration Managed Services for SAP GTS and iPaaS.
An SLA report summarizes the processing for your service.
The SLA report includes for example the following contract parameters:
Availability of the service
Data volume (quantity and volume)
Average processing time
Average file size
Change requests overview
The SLA report shows the current status of the service on a monthly basis. If SLA reports are available for your booked services, they will be provided to you monthly in the menu item Reports for viewing and downloading.
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Note: SLA reports are displayed for administrators by default. In addition, users can also view SLA reports if they have been assigned the role Report Recipient in the tab Additional Permissions by an administrator. |
For questions around your SLA report, please contact the Cloud Support via the Service Desk or your dedicated service manager, if available.
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