Trading partner onboarding

Onboarding partners initially via SEEBURGER Cloud Gateway

Onboarding partners initially via SEEBURGER Cloud Gateway
  1. Make a change request at the Service Desk.

    > Making a change request

    • Select the Priority "Non-Critical".
    • Select the Product "Communication Service".
    • As subject, write "Onboarding trading partner".
  2. Provide the contact data of your trading partner.

  3. If available, provide the datasheet for the protocol used by your trading partner and the corresponding certificate.

You will receive an email once the request has been closed and the connection is working.

Note: You can now add an entity for the new trading partner on your BIS and enter the SEEID of your trading partner there.

> Getting the partner SEEID

> Configuring entities for new trading partners

SEEBURGER will perform the following tasks:

  • Get in touch with your trading partner,

  • Exchange technical data sheets,

  • Configure the trading partner‘s EDI master data on the Cloud Gateway,

  • Perform a connectivity test on the Cloud Gateway,

  • Perform troubleshooting until the connection works.