Trouble­shooting

What does my error code mean?

What does my error code mean?

Error code

Description

Hint

THREAT_DETECTED

The virus scan detected a potential threat in the transferred message.

Please verify if the message content is valid and secure.

CONFIGURATION_ERROR (no matching routing rule)

The EDI message was sent to the SEEBURGER Cloud Gateway. No matching routing rule was found for the transferred sender and/or receiver ID.

Please open the app B2B Directory in the SEEBURGER Cloud Self Service Portal and correct your routing configuration and/or contact the intended receiver of the message.

CONFIGURATION_ERROR (wrong endpoint configuration)

The EDI message was sent to the SEEBURGER Cloud Gateway. A routing rule was found, but the receiver‘s endpoint is configured incorrectly.

Please contact the intended receiver of the message to check the configuration of the endpoint.

DATA_ERROR

The transferred message format is not supported or the message content is incomplete.

Please verify if the message content is complete and the message format belongs to the list of supported formats for the service.