In case of errors, the SEEBURGER Cloud sends email notifications to email addresses specified in the app B2B Directory. Each error notification sent to you will include all parameters of a message. In the subject of the error notification, you will see the concerned sender and recipient of the message. In the email notification, you will find specific information regarding the error, and information on the message, such as the ID of the message, and details on sender and recipient.
> Setting up email notifications for errors and agreement changes
You can use the app B2B Routing which is available to all users of the Communication Service to find all messages where an error has occurred.
To search for all messages of a partner with an error status, follow these steps:
Open the app B2B Routing.
Open the menu item B2B Routing Service / Errors.
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For the criterion Partner, enter the partner name as the search term.
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If you want to search for the whole name, select the operator is equal to.
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If you want to search for parts of the name, select the operator contains or ends with.
Information: Some search conditions are already displayed as default. If you do not need these search conditions, you can leave them without entering a search value or delete them.
Information: If you want to narrow down your search with further criteria, you can enter search values to one or more of the displayed default search criteria or add additional search criteria by clicking Add Criterion.
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Click Search.
A new tab Result opens.
You will find a maximum of 5000 messages that meet your search criteria in this tab. To modify your search criteria, go back to the tab Search.
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In the column Message Status, you can see the type of error that occurred.
Information: Messages where an error occurred during processing but which could be delivered to the recipient system before the message expired, will show the status SUCCESS.
Select a message and click Details.
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In this detail view, you can find more information on the error:
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In the section Technical Information, you can see information on the error in the following fields: Message Status, Status Info Short, Status Info Long.
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In the section Original Error, you will find the first error that occured, if a series of errors happened to one message or if the message could be delivered to the recipient system before it expired because the error was solved.
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