I cannot log into my user account – what can I do?

If you are having trouble logging in, you may be entering incorrect account information or you may need to reset your password. We suggest to check the following:

• Your email address must be in the format username@domain.com (or .net, .org etc.). If you have more than one email address, make sure that you are using the correct email address and password combination.

• Passwords are case-sensitive, so check if you have accidentally used the wrong case for the letters. If you are sure that you are using the correct email address and password combination, try to reset your password.

Why did I not get the email with the authentication code?

If you have not received a two-factor authentication email, there may be several reasons for this. Please check the following to try and resolve the problem.

• Check all folders like the spam for example of your email provider. The following email addresses could be the sender: noreply.cloud.test@dpc.seeburger.de from test systems, noreply.cloud.staging@dpc.seeburger.de from staging systems or noreply.cloud@dpc.seeburger.de from productive systems.

• Make sure that there are no typos in the email you entered. If you are sure, that you entered the correct email address, please ask your administrator to check the email saved for your account in your account information and to correct it if necessary.

• A firewall may prevent the email from reaching your inbox. Please contact your administrator and ask them to add our seeburger.com, *.seeburger.com, seeburger.de and *.seeburger.de domains/subdomains.

• If your organization uses SSO, you will need to log in with your SSO credentials. If you try to reset your password with SEEBURGER, you will simply be redirected back to the SSO login page. In this case, try logging in with the SSO credentials for your company. If this does not work, please get in contact with your administrator.

I have received an authentication code email even though I did not request it – what can I do?

If you have received an authentication code email from SEEBURGER even though you have not logged in, this is usually because unauthorized persons have gained knowledge of your access data and tried to log in to your user account. Without the authentication code the unauthorized person cannot succeed in logging in to your user account. If you did not try to log in, please ignore the authentication code email.

Is it possible to deactivate the two-factor authentication?

It is not possible to deactivate the two-factor authentication, because it helps to ensure the security of your company data as well as the overall security of the SEEBURGER network. The security of your data and our services is always at the forefront of everything we do, and we want to make sure to always provide you with the best security measures available.